Terms of
Service.

By accessing or using the Claron service, you agree to be bound by these Terms of Service. We don't use your code to train AI models, and we don't host your code any longer than necessary.

By accessing, registering for, or using the Claron platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use Claron.

These Terms constitute the entire agreement between you and the creators and operators of Claron ("we," "our," or "us") regarding your use of the Service, and supersede all prior agreements and understandings.

By registering an account or using Claron, you acknowledge that you have read these Terms, understand them, and agree to be bound by them.

2.1 What is Claron?

Claron is a cloud-based visual bug-tracking and QA annotation platform that enables teams to:

Collect precise, in-context bug reports directly on live web applications.
Manage, track, and resolve annotations through collaborative workflows.
Generate AI-powered code fix suggestions based on bug reports.
Integrate with project management and communication tools.
Review builds and previews with team members and clients.
Automate issue creation and notifications across platforms.
Capture and play back Session Replays showing user interactions leading to bug reports.
Generate automated pixel-diff screenshots and capture DOM snapshots.
Run collaborative live review sessions with real-time cursor tracking and guided viewport modes.
Share temporary, secure Guest Review Links for account-free client feedback.
Deploy AI-generated code fixes via one-click GitHub Pull Requests or the Developer CLI.
Define custom metadata fields and Service Level Agreement (SLA) resolution workflows.
Monitor workspace security and activity via Audit Logs and Outbound Webhooks.

2.2 Service Availability

The Service is provided on a 24/7 basis, subject to scheduled maintenance.
Unplanned downtime and emergency maintenance are outside our control and not counted against uptime guarantees.
Resource Abuse & Fair Use: To ensure platform stability for all users, we reserve the right to immediately suspend, terminate, or throttle preview environments, build processes, or accounts that consume excessive server resources (including CPU, memory, storage, or network bandwidth).

2.3 Service Tiers

Claron offers multiple service tiers with different feature sets, limitations, and pricing:

Free Tier: TBA
Starter Tier: TBA
Pro Tier: TBA
Agency Tier: TBA

Refer to our Pricing page for current tier details and feature comparison.

3.1 Account Registration

To create a Claron account, you must:

Provide accurate, complete, and current information.
Maintain the confidentiality of your password and authentication credentials.
Accept responsibility for all activities under your account.
Notify us immediately of unauthorized access or security breaches.
Agree to these Terms and our Privacy Policy.

3.2 Account Types

Individual Account: A single user with their own workspace and projects. Individual accounts can invite other individual accounts as project members to collaborate on their projects.
Organization Account: Multiple users within an organization. One Primary Admin must accept these Terms. The Admin is responsible for ensuring all team members comply, and the Organization bears all liability for users' actions.

3.3 Account Credentials

You are responsible for all activities conducted under your account credentials.
You may not share your password or allow others to use your account.
Claron staff will never ask for your password.
Report unauthorized access to security@claron.dev immediately.

User access to Claron is managed through two layers: Workspace (Organization) Roles and Project Roles.

4.1 Workspace Roles (Organization Level)

Workspace roles control organization-wide management, policies, and billing:

Workspace Owner & Admin: Full administrative control over the organization, including billing, subscription management, security policies, audit logs, and member provisioning.
Workspace Manager: Focuses on delivery and project oversight, with permissions to invite members and manage project structures.
Workspace Member: Standard organization participant with permissions to access assigned projects and collaborate.
Workspace Finance: Access is limited to billing history, plans, invoices, and usage statistics.
Workspace Observer: Read-only access to organization dashboards and details for monitoring purposes.

4.2 Project Roles

Project roles control actions inside a specific project's preview sessions and annotations:

Project Owner: Full project administration, including build settings, repository links, member access, and integrations.
Developer: Technical members who can trigger builds, view/manage annotations, apply AI-powered fixes, and execute integrations.
Client: View project feedback, create annotations, and submit comments. Cannot perform code-fix actions, build triggers, or integration configurations.
Guest User: Session-scoped collaborators who access a review session via a temporary guest link without an account. Guests can view, annotate, and comment on the preview, but have no access to project settings, integrations, or billing.

5.1 Pricing

Claron pricing is available on our Pricing page and may change with 30 days' notice.
Pricing is exclusive of applicable taxes. You are responsible for any taxes on your bill.

5.2 Billing & Plan Limits

Annual subscriptions: We will send a renewal reminder email to your registered email address 7 days prior to the auto-renewal date.
Monthly subscriptions: Billed automatically each month on your billing date, with invoices sent immediately following successful payment.
Plan Limits and Add-ons: Each tier is subject to specific usage limits (e.g., builds, annotations, storage). If you exhaust your limits, access to that functionality is suspended until the next cycle, unless you purchase add-ons.
Add-on Rollover: Purchased add-on credits roll over month-to-month until consumed, whereas default monthly plan credits do not roll over and expire at the end of each billing cycle.
Trial Abuse and Multi-Accounting: Free trials are strictly limited to one (1) per unique user or organization. Creating multiple accounts to repeatedly exploit the 14-day free trial period is a violation of these Terms. We reserve the right to immediately suspend or terminate duplicate accounts and permanently blacklist associated IP addresses, email domains, and payment details from accessing the Service.

5.3 Payment Processing

Payments processed through Razorpay.
We support the payment methods enabled in Razorpay Checkout, including cards, UPI, netbanking, wallets, and bank transfers where available.
Failed payments may result in service suspension.
You authorize us to charge your payment method for all fees.

5.4 Refund Policy

Subscription fees are non-refundable. Early cancellation or prepaid annual plans are not refundable mid-term.
Agency agreements may include custom refund terms. Billing errors will be corrected with credit applied to future invoices.

5.5 Cancellation

Self-Service: Cancel anytime from Account Settings. Cancellation takes effect at the end of the current billing cycle. You retain read-only access to data for 30 days before permanent deletion.
Manual: Contact support@claron.dev to cancel by email.

5.6 Upgrades and Downgrades

Upgrades: Take effect immediately. You are billed a prorated amount equal to the price of the new plan minus the unused portion of your current plan for the remainder of the billing cycle.
Usage Limit Adjustments upon Upgrade: Consumption from the current cycle carries over and is deducted from the new plan's limit. For example, if you consumed 10 build minutes under your previous plan, and upgrade to a plan with 100 build minutes, you will have 90 build minutes remaining.
Downgrades: Take effect at the start of your next billing cycle. Downgrading may result in feature loss.

Please refer to our full Acceptable Use Policy guidelines. You agree not to use Claron to facilitate illegal activities (fraud, hacking, malware distribution), infringe intellectual property, perform denial-of-service (DoS) attacks, scrape data, harass users, or circumvent authentication or platform usage limits.

Violations may result in immediate account suspension or termination, forfeiture of fees, and potential reporting to law enforcement.

7.1 Claron's IP

Claron, including all code, features, interface, designs, and documentation, is owned by the creators and operators of Claron.
We grant you a limited, non-exclusive, non-transferable license to use Claron according to your subscription.
You may not copy, modify, reverse-engineer, or decompile the Service.

7.2 Third-Party IP

Claron may include third-party code and open-source libraries. Their use is subject to their respective open-source licenses.

7.3 AI-Generated Suggestions

Claron does not claim ownership of any code-level fix suggestions generated by the AI.
You are solely responsible for reviewing, testing, and verifying that any AI-suggested code complies with applicable open-source licenses and does not infringe on third-party intellectual property rights.

8.1 Content Ownership

You retain all rights to content you create (annotations, comments) and ownership of your source code and environment variables.

8.2 License to Claron

You grant us a limited, worldwide, royalty-free license to store, process, display, and analyze your content solely to provide the Service.

Your source code and content are never used to train our models or LLM providers' models, pursuant to zero-retention Agency API agreements.

8.3 Your Responsibilities

You are responsible for the legality, accuracy, and security of your content, and for ensuring you have permissions to share it.

10.1 Confidential Information

Your Confidential Information: Source code, environment variables, credentials, private annotations, and comments.

Our Confidential Information: Platform code (excluding publicly available open-source libraries and third-party UI components), security processes, roadmap, and business plans.

10.2 Obligations

Both parties agree to protect the other's confidential information using reasonable security measures and prevent unauthorized disclosure.

11.1 Limited Warranty

Claron is provided "as is" and "as available." We make no warranties of uptime, error-free operations, or merchantability.

11.2 Service Limitations

We do not warrant that the Service will meet your specific needs.
We do not warrant that AI-generated fix suggestions will be correct or complete.
We do not warrant that build previews will match production exactly.
We do not warrant that automated Git commits, pull requests, or CLI-initiated code modifications (e.g., `claron apply`) will apply cleanly or compile without errors.
We do not warrant that ephemeral hosting preview URLs will remain persistent.
We do not warrant that session replays or console/network logs will be captured completely.

11.3 Your Responsibility

You are responsible for backups and testing code fixes before deployment.
Local Version Control: You must ensure your local codebase is committed (e.g., Git) before running CLI mutation commands to prevent accidental loss of uncommitted work.
Sensitive Data Masking: You are responsible for masking sensitive fields to prevent credentials or PII from being captured in session recordings, console logs, or network logs.

You agree to defend, indemnify, and hold harmless the creators, operators, and agents of Claron from any claims, damages, or costs arising from your violation of these Terms, illegal platform use, or IP infringement by your content.

Claron agrees to defend you from claims that the core Service infringes third-party IP rights, provided you notify us promptly and grant us sole control over the defense.

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

15.2 Jurisdiction & Venue

You consent to the exclusive jurisdiction of the courts located in Vadodara, Gujarat, India. You irrevocably waive any objection to venue and agree not to pursue claims in any other jurisdiction.

15.3 Arbitration Agreement

For claims under $100,000 USD (or INR equivalent), you agree to submit disputes to binding arbitration under the rules of the Indian Arbitration and Conciliation Act, 1996. The arbitration will take place in Vadodara, Gujarat, India, and costs will be split equally.

15.4 Class Action Waiver

All proceedings must be conducted on an individual basis. You waive the right to participate in class or collective actions.

15.5 Informal Resolution

Before pursuing arbitration or litigation, you agree to attempt to resolve disputes informally by emailing support@claron.dev. We will work to resolve the dispute within 30 days before either party may initiate further legal actions.

Entire Agreement: These Terms constitute the entire agreement and supersede all prior understandings.
Severability: If any provision is found invalid, it will be modified or severed; the rest remains fully in force.
Notices: Legal notices should be sent to: The creators and operators of Claron, Vadodara, Gujarat, India, or legal@claron.dev.
Export Compliance: Claron is subject to Indian and international export control laws. Access is prohibited in sanctioned countries or by sanctioned entities.
Support Availability: You acknowledge that technical support is provided on a best-effort basis without any guaranteed response times, unless otherwise agreed to in writing under a custom Agency Tier contract.